1. 30-Day Satisfaction Guarantee At Omnizolt, we stand behind the quality of our products. You have 30 days after receiving your item to request a refund. If 30 days have passed since your delivery, we unfortunately cannot offer a refund or replacement.

2. Simplified Refund Process (No Physical Return Required) To provide the best service to our U.S. customers while maintaining our administrative headquarters in Brazil, we have optimized our logistics. In most cases, we do not require you to ship the product back to us. International return shipping is often inviable and costly for the customer; therefore, we prioritize direct refunds or replacements based on verified evidence.

3. How to Request Your Refund To initiate a request, please email interativolucs@gmail.com with:

• Your order number and proof of purchase.

• A brief description of the issue (e.g., defect, wrong item, or not as described).

• Clear photos or a short video showing the problem.

4. Approval and Credit Once your evidence is reviewed and approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within a few business days, depending on your bank's processing time.

5. Exceptions Perishable goods, personalized items, and personal care products are non-refundable unless they arrive damaged or defective.